DELIVERY~

We have a $15 flat rate for delivery, Australia wide. Bel Bev Co Pty Ltd does not deliver to areas that are classified by the Australian Government as dry zones or general restricted areas.

Bel Bev Co Pty Ltd supports the responsible service of alcohol. It is against the law to sell or supply alcohol to, or to obtain alcohol on behalf of, a person under the age of 18 years. You must be over 18 to place an order online or to receive a delivery. You can request that your delivery is left on your doorstep if no-one is home. Our delivery drivers reserve the right to leave a card (instead of your order) even if you request an unattended delivery.

They may do so if:

• There is no clear delivery instruction authorising them to leave the parcel in a safe place

• Somebody is home but they cannot provide proof of age

• The driver is concerned that minors are present in the vicinity of your premises

EXPECTED DELIVERY TIME~

Due to the current COVID-19 measures in place, please expect delays in processing and delivering your order. If you have any questions, please email us at info@wedrinkbel.com.

VIC 3-4 business days

SA 4-5 business days

NSW 4-5 business days

QLD 4-5 business days

ACT 4-5 business days

TAS 4-5 business days

WA 6-7 business days

– Rural addresses please add an additional 2-3 days*

DELIVERY AND AUTHORITY TO LEAVE~

Any delivery instructions which you provide during checkout are a guide for the Contracted Courier Company to follow, however it is not a guarantee that these instructions will be followed. It is at the driver’s discretion as to whether they deem your delivery instructions safe to comply with.

All deliveries that are returned to sender due to incorrect addresses provided by the purchaser will be charged a $9.00 per case re-dispatchment fee.

DELIVERY IF YOU’RE NOT PRESENT~

If you are not in attendance when delivery is attempted and you have not provided an authority to leave, a card will be left at your property to advise you of the collection point. Any consignments that are not collected within 5 business days are at risk of being returned to sender.

Bel Bev Co Pty Ltd and the contracted courier company will not be held responsible for any missing goods when authority has been provided for your goods to be delivered without a signature.

PERSON IN ATTENDANCE AT THE DELIVERY ADDRESS~

If the person in attendance at the delivery address is considered by the delivery driver to be under 25 years of age, proof of age will be requested. If suitable proof of age cannot be produced, the person will be advised that the parcel will be returned to a collection point and can be collected on the production of proof of age identification. A delivery notification card will be provided.

If a person at the address is unable to produce proof of age identification, but the order was submitted with delivery instructions including an authority to leave, the authority to leave will not be followed and the parcel will be delivered to the collection point. A delivery notification card will be provided.

RETURNS~

Unfortunately, we are unable to offer any returns or exchanges for change of mind. If the bottle is delivered broken or the wine itself is affected, please contact us.